topic Re: New reolacement sim, but says no number attached in SIM cards & Porting

New reolacement sim, but says no number attached

NonaC28 — Mon, 16 Oct 2023 08:24:19 GMT

Hi,

I got a new sim to replace a broken one but on putting it into my phone today, although detected it says there is no number attached. I can't activate it either when I can receive the code. Am I doing something wrong?

Cheers

Re: New reolacement sim, but says no number attached

Christopher_G — Mon, 16 Oct 2023 08:32:55 GMT

Hi @NonaC28

Welcome to the community.

If you speak to our Mobile Care team, or pop into your nearest EE Store, they'll try and register the SIM for you.

Chris

Re: New reolacement sim, but says no number attached

NonaC28 — Mon, 16 Oct 2023 09:16:14 GMT

Thank you. I'll speak to the care team as I am Miles away from a store.

Cheers