topic Re: Can’t make calls - upgraded ohone in SIM cards & Porting

Can’t make calls - upgraded ohone

CazularB — Fri, 13 Oct 2023 09:46:05 GMT

Please help I can’t make any calls even to call customer services from either my old phone or new iPhone. I don’t know what to do as I can’t call anyone about this. I getting no error message at all, I have service, so don’t know why I can’t dial out unless there is some sort of bar on my contract which is crazy since I just upgraded for 2 years. Please help!

Re: Can’t make calls - upgraded ohone

Katie_B — Fri, 13 Oct 2023 10:38:45 GMT

Hello @CazularB.

Welcome to the community.

Are you placing your old EE SIM into your new device?

Can you use data OK?

Speak soon,

Katie

Re: Can’t make calls - upgraded ohone

CazularB — Fri, 13 Oct 2023 12:19:55 GMT

Hello, when I place the old sim into the device then the bars of service go away. When I take it out they are there and I have 2 bars. I have mobile data fine it’s very quick. As soon as I ordederd my upgrade I stopped being able to make calls on my sim in my old phone but I assumed that when I got my new phone it would work again. I did request my pac code to leave before I agreed to stay and upgrade. How can I get in contact with the tech team as I can’t call them is there an online chat? I think it might be an issue with my account? My last phone is IPhone XR so very old and sim probably same age or older.

Re: Can’t make calls - upgraded ohone

Katie_B — Fri, 13 Oct 2023 12:35:01 GMT

Thanks for getting back to me @CazularB.

I would absolutely recommend speaking with our customer care team who have account access.

Online chat can be found HERE.

Katie

Re: Can’t make calls - upgraded ohone

CazularB — Fri, 13 Oct 2023 12:57:18 GMT

The online chat tells me to call 150. Which I can’t do. So I’m stuck. Please can someone help me, I really need to be able to use my phone properly!

Re: Can’t make calls - upgraded ohone

bristolian — Fri, 13 Oct 2023 13:15:17 GMT

You can contact CS from any working phone, using 0800 0798586