topic Re: LL301TW in SIM cards & Porting

LL301TW

Chan62 — Thu, 12 Oct 2023 15:59:36 GMT

I called EE and provided my PAC code yesterday ， my phone number not working since this morning it is very inconvenient and frustrating, please help and advise, many thanks

Re: LL301TW

bristolian — Thu, 12 Oct 2023 17:10:27 GMT

Were you porting a number into an existing line that was working yesterday? If so, what time did you give the PAC?

PACs submitted before (approximately) 5.30pm are actioned the following working day, afterwards it won't have been submitted until today and your port will take place tomorrow.

In what way is your phone not working? Are you reporting a loss of coverage? Or something else.

You can check for local coverage issues by using the "check status" option on https://coverage.ee.co.uk/coverage/ee

Re: LL301TW

Chan62 — Thu, 12 Oct 2023 20:49:59 GMT

I called EE yesterday morning 11/10/23
My mobile number ending 276
I said I want to join EE and I provided my PAC Code to a male operator
He said he call me back today
unfortunately my mobile number can’t receive n make any call today
However This evening my husband found out my mobile number displayed on my son’s mobile,
So now my son’s mobile number doesn’t exist
His number ending is 888 , he joined EE since 18/9/23
Both my son and my mobile numbers got problems
Wish EE can solve this issue for both myself and my son ASAP, wish a staff could reply me via email confirming this email is being look into.
Many thanks
Mrs chan
Post code LL301TW

Sent from my iPhone

Re: LL301TW

Chan62 — Thu, 12 Oct 2023 20:56:40 GMT

Re: LL301TW

bristolian — Thu, 12 Oct 2023 21:18:27 GMT

You need to pursue this with CS directly, they have access to your individual account but do not have email contact.

From any working phone, you should call 0800 0798586

Re: LL301TW

Chan62 — Thu, 12 Oct 2023 21:27:59 GMT

I am on my own today , my phone can’t receive n make any calls, I got no landline to use. Anyway
Thankyou very much

Sent from my iPhone

Re: LL301TW

Katie_B — Fri, 13 Oct 2023 06:32:11 GMT

Good morning @Chan62.

Since your post yesterday evening have you now been able to make calls and texts OK?

If you are still unable to do so I would recommend following the advice and giving us a call.

Alternatively, do you have a local EE Store near?

Katie

Re: LL301TW

Chan62 — Fri, 13 Oct 2023 08:38:41 GMT

I still unable to use my mobile to make calls
I am very busy today will go to EE shop if have time
Thankyou

Sent from my iPhone

Re: LL301TW

bristolian — Fri, 13 Oct 2023 08:45:14 GMT

Try installing the Skype app on your phone, and use it to call CS on 0800 0798586 from any WiFi-internet connection.

Re: LL301TW

Chan62 — Fri, 13 Oct 2023 08:52:41 GMT

Thankyou very much for the advice

Sent from my iPhone

Re: LL301TW

Ali258 — Fri, 13 Oct 2023 09:49:00 GMT

I am in this situation since 30 September. The customer support is telling me that nothing can be done and I have to wait until the problem resolves. They have no ETA or any solution.

Was your number on lycamobile any time in past? I was told issues are only with numbers which were on lyca in the past. Not sure if that is because lyca use EE’s network too.

EE really needs to work on their porting application!

Re: LL301TW

Ali258 — Fri, 13 Oct 2023 20:31:37 GMT

Any luck?

I am stuck in limbo since my porting from O2 to EE

EE customer service give me same response that there is no ETA for my issue to be fixed. They are the worst.

Re: LL301TW

Chan62 — Fri, 13 Oct 2023 22:14:41 GMT

I wished didn’t change to EE very frustrating situation

Sent from my iPhone