topic Andriod phone 13 recently ported number in SIM cards & Porting

Andriod phone 13 recently ported number

ohnowrongnumber — Thu, 12 Oct 2023 17:21:50 GMT

I recently ported over however the phone is holding onto the original number when texting people.

I changed the number in message but this hasn't fixed the issue.

Ideally need a new sim with the correct number on it.

Re: Andriod phone 13 recently ported number

Leanne_T — Fri, 13 Oct 2023 06:48:36 GMT

Hi @ohnowrongnumber

Thanks for coming here 🙂

Please give us a call on 150 and the team will perform a refresh on your account to see if this resolves the issue for you, if this remains they can organise a replacement SIM 🙂

Leanne.

Re: Andriod phone 13 recently ported number

ohnowrongnumber — Fri, 13 Oct 2023 17:51:15 GMT

A new sim is on the way.

Re: Andriod phone 13 recently ported number

ohnowrongnumber — Sat, 14 Oct 2023 08:22:15 GMT

Well it looks like they've disabled my sim and the new one hasn't arrived yet which is annoying as I'm now incommunicado.

Re: Andriod phone 13 recently ported number

James_B — Sat, 14 Oct 2023 08:45:37 GMT

Hi @ohnowrongnumber,

I'm sorry to hear your SIM has been disconnected.

Did this happen immediately after speaking to Customer Care?

James

Re: Andriod phone 13 recently ported number

ohnowrongnumber — Sat, 14 Oct 2023 10:43:38 GMT

No I rang Thursday evening and it went overnight Friday at some point. Post hasn't come yet.

Re: Andriod phone 13 recently ported number

James_B — Sat, 14 Oct 2023 10:51:12 GMT

Hi @ohnowrongnumber,

If the replacement SIM order had triggered the problem with your SIM, I would have expected this to happen at the same time.

Please get in touch with Customer Care so a member of the team can take a quick look at your account.

Thanks

James

Re: Andriod phone 13 recently ported number

ohnowrongnumber — Sat, 14 Oct 2023 10:56:09 GMT

Well at the moment I can't call them I don't have a spare phone. I could email but the new sim should be on the way so no rush at the moment. It could also be a dead sim as well.

Re: Andriod phone 13 recently ported number

James_B — Sat, 14 Oct 2023 10:59:01 GMT

If you'd like to chat with the team online, please head to Contact us about your mobile phone (ee.co.uk) @ohnowrongnumber

James

Re: Andriod phone 13 recently ported number

ohnowrongnumber — Sat, 14 Oct 2023 17:17:07 GMT

Apparently it's EE policy to disable your present sim as soon as you order a new one. Silly that as the sim maybe partly working or in my case fine apart from the wrong number being shown to some people.

Slightly annoying so I asked my for comments to be passed up the management chain.

"Don't disable the present sim when an new one is ordered unless the customer confirms it's totally dead. "

Luckily I'm no longer a carer if I was this would have been a big problem and a cause of unnecessary stress.

Re: Andriod phone 13 recently ported number

James_B — Sun, 15 Oct 2023 06:59:48 GMT

Hi @ohnowrongnumber,

This policy only applies to lost, stolen or damaged SIM replacements. I'm sorry the process was incorrectly followed in this case.

James

Re: Andriod phone 13 recently ported number

ohnowrongnumber — Sun, 15 Oct 2023 08:30:21 GMT

Perhaps they took the incorrect number as damaged.

The policy should only apply to lost or stolen really. I've had sim cards in the past that wouldn't send text messages but would handle calls or wouldn't connect to 4G and just fell back to 3G. In those cases the phone was usable and didn't need the sim disabling which the provider didn't do.

Re: Andriod phone 13 recently ported number

James_B — Sun, 15 Oct 2023 08:34:04 GMT

Hi @ohnowrongnumber,

A damaged SIM would be classified as one that is physically damaged and can't be used.

James

Re: Andriod phone 13 recently ported number

ohnowrongnumber — Sun, 15 Oct 2023 08:40:59 GMT

The person I was chatting too wanted to me to go to the e store with my ID and get the sim activated straight away. I couldn't see how that would help unless it was an e-simm they were thinking off. Otherwise there wasn't much point in activating the new sim as i hadn't got it yet.

Re: Andriod phone 13 recently ported number

James_B — Sun, 15 Oct 2023 08:45:30 GMT

Hi @ohnowrongnumber,

If you visit a store with ID, they'll be able to give you a new SIM card straight away.

James

Re: Andriod phone 13 recently ported number

ohnowrongnumber — Sun, 15 Oct 2023 08:52:00 GMT

Why was I thinking of the online store. Getting old and senial. However travelling to town never really appeals at the best of times. The sim should appear hopefully Monday.

Re: Andriod phone 13 recently ported number

James_B — Sun, 15 Oct 2023 08:53:25 GMT

Fingers crossed @ohnowrongnumber 🙂

James