Trouble receiving some one time passcodes

Abbiesk — Sun, 08 Oct 2023 19:36:14 GMT

Hi all

I ported my number over from o2 to ee on Thursday and I am now having issues in receiving some one time passcodes. The main issue is Santander, who confirmed that the passcodes are definitely leaving their system correctly. I am also unable to get codes from Wordpress. But I have got HMRC, Aviva and Nationwide ok.

I called 150 today and they said that they have recently updated their spam/security settings and filters therefore I need to tell Santander and Wordpress that their network provider needs to upgrade their systems to bypass EE’s spam filters.

This makes sense but I don’t get why they are not getting through? The number I receive messages from for Wordpress is a saved contact in my phone and it’s still not coming? This is an international number however I have still got messages from an international friend so it’s not that that’s blocking it.

It is vital that I get this sorted as it is affecting my mortgage and work. I thought it may be to do with the port but EE said it was 100% their filters.

Can anyone recommend any solutions? Or should I just call 150 again and keep complaining?

Re: Trouble receiving some one time passcodes

bristolian — Sun, 08 Oct 2023 20:12:22 GMT

You're certainly right to keep persisting with 150 here.

That messages from some senders arrive, proves the porting data is correct.

Re: Trouble receiving some one time passcodes

HJ1234 — Sun, 15 Oct 2023 12:40:29 GMT

Have just switched from Plusnet to EE and have same problem with one time passwords from John Lewis and Paypal. Phoned 150 and they are checking and calling back Weds. Nightmare.

topic Trouble receiving some one time passcodes in SIM cards & Porting

Trouble receiving some one time passcodes

Re: Trouble receiving some one time passcodes

Re: Trouble receiving some one time passcodes