topic Re: Sim in SIM cards & Porting

Sim

Drummer-boi — Sat, 07 Oct 2023 14:32:56 GMT

Good day my ee sim not working

Re: Sim

Chris_B — Sat, 07 Oct 2023 14:41:18 GMT

@Drummer-boi Then you’ll need to request a replacement SIM card. You can do this at a EE store and you’ll need in date photo ID with you or you can call customer services to request a replacement.

Re: Sim

Leanne_T — Sat, 07 Oct 2023 15:10:31 GMT

Hi @Drummer-boi

Is the SIM card pay as you go or pay monthly?

Has this stopped working today?

Leanne 🙂

Re: Sim

Drummer-boi — Sat, 07 Oct 2023 15:15:52 GMT

pay as you go

Re: Sim

Leanne_T — Sat, 07 Oct 2023 15:18:20 GMT

Thanks @Drummer-boi

When was the last time you used the SIM card for a chargeable activity listed below?

buying a pack or add-on
topping up your account
voice and data usage – this includes making calls, sending text messages and photo messages, retrieving a voicemail, and using data

Leanne.

Re: Sim

Drummer-boi — Sat, 07 Oct 2023 15:23:11 GMT

I just got back to the uk Thursday was out for a bit took the sim and put it back in my phone to make a call and all it’s saying my phone seems to not have enough credit and I went and top it up 15 dollars and still the same

Re: Sim

Leanne_T — Sat, 07 Oct 2023 15:29:03 GMT

Hi @Drummer-boi

If you haven’t used your phone for any chargeable activity for 179 days when you were out of the UK, then your account would have gone into hibernation and any credit would have been removed.

If this is has been over 273 days we’ll assume that you no longer wish to keep your account and we will recycle the number and all credit remaining will be lost.

To get this looked into you would need to contact us to see if the number is in hibernation and if this can be removed.

Leanne.

Re: Sim

Drummer-boi — Sat, 07 Oct 2023 15:31:43 GMT

How can I contact you and the phone. It making call want me to go at the store or send a email or something?

Re: Sim

Leanne_T — Sun, 08 Oct 2023 06:48:54 GMT

Hi @Drummer-boi

You can visit an EE Store to get help with the account or call us using the details provided from any other phone.

Leanne 🙂