topic Re: Sim issue in SIM cards & Porting

Sim issue

gift11 — Thu, 05 Oct 2023 11:32:28 GMT

Hi please I tried inserting the new replacement sim on my phone and it's saying Sim not provisioned, please what can I do. Thank you

Re: Sim issue

Chris_B — Thu, 05 Oct 2023 13:22:03 GMT

@gift11 Have you tried restarting the device?

Re: Sim issue

gift11 — Thu, 05 Oct 2023 15:00:09 GMT

Yes many times

Re: Sim issue

James_B — Thu, 05 Oct 2023 15:25:12 GMT

What was the reason for the replacement @gift11?

If you ordered a replacement online because you needed a different size, you'll need to activate it at Activate your SIM (ee.co.uk). If it was a lost, stolen or damaged replacement, it should be pre-activated.

James

Re: Sim issue

gift11 — Thu, 05 Oct 2023 15:39:43 GMT

It was for replacement for a lost Sim, I'm surprised why it's not working

Re: Sim issue

James_B — Thu, 05 Oct 2023 16:00:09 GMT

Did you order it by calling EE @gift11?

James

Re: Sim issue

gift11 — Thu, 05 Oct 2023 16:19:28 GMT

Hi James I have just called them from another phone and the issue has been rectified. Thank you so much for your input

Re: Sim issue

James_B — Thu, 05 Oct 2023 16:42:03 GMT

Thanks for letting us know @gift11 🙂

James