topic Re: Plusnet to EE in SIM cards & Porting

Plusnet to EE

Leajayse--- — Thu, 05 Oct 2023 12:34:47 GMT

I changed from Plusnet to EE and what a nightmare. I wanted to keep my old number and a tech from Plusnet was very helpful. When the new sim was inserted I had to send the PAC number which the techie had already sent to EE. I was then informed that either I could have a minute's conversation and my number would automatically transfer or wait until November. November for heavens sake!

The EE Number is now on my account and the change over in November despite the minute's conversation. I rang EE but the usual long wait and blasting music ( why do they assume that we are all deaf?) By then I had had enough.

Re: Plusnet to EE

Leanne_T — Thu, 05 Oct 2023 14:39:10 GMT

Hi @Leajayse---

I am very sorry to hear this has happened.

When did you make the call from the EE SIM?

Speak soon 🙂

Leanne.

Re: Plusnet to EE

Leajayse--- — Thu, 05 Oct 2023 15:55:42 GMT

A couple of hours ago

Re: Plusnet to EE

Leajayse--- — Thu, 05 Oct 2023 15:59:27 GMT

Or maybe more like 4

Re: Plusnet to EE

James_B — Thu, 05 Oct 2023 17:48:19 GMT

Hi @Leajayse---,

Welcome to the EE Community. 🙂

If you activated your SIM this afternoon, your number transfer should complete tomorrow.

James

Re: Plusnet to EE

Leajayse--- — Thu, 05 Oct 2023 20:09:06 GMT

Hopefully it will. Meanwhile what about the number EE gave me? I've got my own and that one both on my phone.

I really will be glad when this is sorted. Between heart failure and COPD it really is not something you want or need to deal with.

Re: Plusnet to EE

Leanne_T — Fri, 06 Oct 2023 07:25:43 GMT

I hope you're OK @Leajayse---

Your Plusnet number will transfer to the EE SIM card and the EE number will be deactivated.

Let us know how you get on today 🙂

Leanne.

Re: Plusnet to EE

Leajayse--- — Fri, 06 Oct 2023 09:26:23 GMT

I received a voice mail this morning on my mobile phone which is one I usually receive , from someone speaking Chinese!

Heaven knows why but I do so I think my old number is back.

Thank you very much for your help.

Re: Plusnet to EE

Leanne_T — Fri, 06 Oct 2023 09:28:16 GMT

No problem at all @Leajayse---

The full transfer can take up till midnight to fully complete, you can text NUMBER to 150 and the reply will let you know the number that is active.

Thanks 🙂

Leanne.

Re: Plusnet to EE

Leajayse--- — Sat, 07 Oct 2023 09:17:34 GMT

My old number is up and running and the EE number has gone from my account. So finally it is all done. I hope!

Many thanks for you help Leanne.

Leajayse

Re: Plusnet to EE

Leanne_T — Sat, 07 Oct 2023 09:20:46 GMT

Great news @Leajayse---

Thanks for letting me know 🙂

Leanne.