topic Re: Transferring eSim from Android phone to new Android phone? in SIM cards & Porting

Transferring eSim from Android phone to new Android phone?

ByteSlinger — Thu, 05 Oct 2023 08:30:54 GMT

I did a search and there's lots of discussion on transferring eSims specifically between iPhones, but I couldn't find talk about doing it with Android phones.

I've got a Pixel 6 Pro with an eSim and will be receiving a Pixel 8 Pro soon. How do I go about transferring my eSim to my new phone?

Re: Transferring eSim from Android phone to new Android phone?

Christopher_G — Thu, 05 Oct 2023 11:03:26 GMT

Hi @ByteSlinger

Welcome to the community.

With android devices, you need to request a new SIM card through your My EE account when upgrading. Select the eSIM option.

Chris

Re: Transferring eSim from Android phone to new Android phone?

ByteSlinger — Thu, 05 Oct 2023 11:18:26 GMT

Hey Chris,

Thanks for your reply.

Is this something I just do when I've got the new phone and have it powered on or is it something I need to do in advance?

Also, do I need to delete the eSim on my old phone first to do this?

I'm not getting the new phone as an upgrade through EE but have bought it outright so is there any difference in the process as I'm not doing an EE upgrade?

Thanks

Re: Transferring eSim from Android phone to new Android phone?

Christopher_G — Thu, 05 Oct 2023 11:37:48 GMT

I would order it when the device arrives, @ByteSlinger. You could also pop into an EE Store so they can help swap it over there and then, if you prefer.

Yes, it's the same 'new device' process as an upgrade. 🙂

Chris

Re: Transferring eSim from Android phone to new Android phone?

ByteSlinger — Thu, 05 Oct 2023 11:40:55 GMT

Ok thanks.

So I'll wait for the new phone to arrive

Would I be right in thinking then the best thing to do is just set up the phone on WiFi, download the EE app, and transfer it using that?

Re: Transferring eSim from Android phone to new Android phone?

Christopher_G — Thu, 05 Oct 2023 11:44:14 GMT

Yes, set it up on WiFi, then request the eSIM, @ByteSlinger. That's swap your number from your old phone to your new one.

Chris

Re: Transferring eSim from Android phone to new Android phone?

ByteSlinger — Thu, 05 Oct 2023 11:47:21 GMT

Ok great, thanks.
So do I need to cancel/delete my old sim, or will that happen as part of the transfer when I request and register my eSim on my new phone?

Re: Transferring eSim from Android phone to new Android phone?

Christopher_G — Thu, 05 Oct 2023 12:42:16 GMT

Once you register the new eSIM the old one will deactivate, @ByteSlinger

Chris

Re: Transferring eSim from Android phone to new Android phone?

Rilohn — Mon, 16 Oct 2023 08:32:33 GMT

I read somewhere that the Google Pixel 8 series come with an eSIM migration tool to simplify the need for requesting a new eSIM on upgrade or is this not active for EE eSIMs?

Re: Transferring eSim from Android phone to new Android phone?

Katie_B — Mon, 16 Oct 2023 10:24:48 GMT

Hi @Rilohn.

This is not something EE are supporting at this moment.

Katie