topic Re: New 120GB Connected Data SIM showing 0GB available, why? in SIM cards & Porting

New 120GB Connected Data SIM showing 0GB available, why?

Plutus4 — Wed, 04 Oct 2023 15:47:26 GMT

Recently purchased a new pre-paid data only SIM to provide data for my car sat nav etc. I have created an EE account, downloaded the App and added the SIM to my account. It shows as connected with 120GB of data available (none used). But the landing page on the App shows 0GB available, does anyone know why and how I resolve it please?

Thanks

Re: New 120GB Connected Data SIM showing 0GB available, why?

James_B — Wed, 04 Oct 2023 18:05:44 GMT

Hi @Plutus4,

Welcome to the EE Community. 🙂

Does the SIM connect to the EE network?

Can you download data using it?

James

Re: New 120GB Connected Data SIM showing 0GB available, why?

Plutus4 — Wed, 04 Oct 2023 20:04:25 GMT

Hi James

Yes it has connected and downloaded some data.

Regards

Sent from Outlook for iOS<>

Re: New 120GB Connected Data SIM showing 0GB available, why?

Leanne_T — Thu, 05 Oct 2023 07:16:24 GMT

Thanks @Plutus4

Can you view the data allowance if you log into your EE account online through a web browser?

Leanne.

Re: New 120GB Connected Data SIM showing 0GB available, why?

Plutus4 — Thu, 05 Oct 2023 11:29:18 GMT

Hi Leanne

On the website landing page for my account it reads:

Pay as you go

0MB Remaining

When I click on “View full usage” the screen reads:

Current credit remaining:

£0.00

Your Plan

Sim only deal

Pay as you go

120GB Data 1000 texts

Your usage

Data used - grey dot next to it

Data left - green dot next to it

In a green circle below it reads “120GB left. Resets is 352 days”

Re: New 120GB Connected Data SIM showing 0GB available, why?

Leanne_T — Thu, 05 Oct 2023 11:41:18 GMT

Thanks for checking @Plutus4

If you call us on 150, the team can get the My EE looked into for you and raise a support ticket for the usage not showing.

Leanne 🙂

Re: New 120GB Connected Data SIM showing 0GB available, why?

Talb126 — Thu, 20 Feb 2025 23:40:41 GMT

Was this resolved? I have the same issue now?
Thanks

Re: New 120GB Connected Data SIM showing 0GB available, why?

Katie_B — Fri, 21 Feb 2025 08:12:12 GMT

Hello @Talb126.

Thanks for coming here.

Are you connected to the EE network?

Speak soon,

Katie