topic Re: Porting from Plusnet not working yet in SIM cards & Porting

Porting from Plusnet not working yet

Agent_Cooper — Thu, 05 Oct 2023 08:35:57 GMT

Starting a new thread.

Signed up to switch on Friday last week. SIM landed Saturday (well done). Text for Port said should be done by 28/10/23 which is ridiculous. Wife's number ported Monday (Despite similar text). I do not have the will to spend more time on hold, on 150 (with the non calming high energy music).

Been a very frustrating start.

I've put the new SIM back into my phone to wake the EE systems to my presence... in the hope it will simply stop working for a very brief period?

Re: Porting from Plusnet not working yet

Agent_Cooper — Thu, 05 Oct 2023 08:19:36 GMT

Another one here. Signed up to switch on Friday last week. SIM landed Saturday (well done). Text for Port said should be done by 28/10/23 which is ridiculous. Wife's number ported Monday (Despite similar text). I do not have the will to spend more time on hold, on 150 (with the non calming high energy music).

Been a very frustrating start.

Do I put the temporary SIM back into my phone to wake the EE systems to my presence?

Re: Porting from Plusnet not working yet

James_B — Thu, 05 Oct 2023 11:41:34 GMT

Hi @Agent_Cooper,

Welcome to the EE Community. 🙂

Your number transfer shouldn't take longer than two working days.

Please get in touch with Customer Care so a member of the team can take a look at it for you.

They'll be happy to help.

James