topic Re: eSIM in SIM cards & Porting

eSIM

Turbosoundman — Wed, 04 Oct 2023 13:27:10 GMT

Hi I am currently abroad and was told my eSIM would be activated 24 hrs after speaking to one of your advisers.
I have turned phone on and off but still no service

Re: eSIM

Katie_B — Wed, 04 Oct 2023 13:36:04 GMT

Hi @Turbosoundman.

Welcome to the community.

We do recommend being the in the UK using the EE network to activate any SIM.

Do you have a physical SIM with you?

Katie

Re: eSIM

Turbosoundman — Wed, 04 Oct 2023 13:48:25 GMT

Hi Katie

I do not have a physical sim with me,

I told the person on the end of the phone I was going abroad.

Re: eSIM

Turbosoundman — Wed, 04 Oct 2023 13:51:32 GMT

I only arrive abroad 3 hours ago as well.
is there anything that can be done as I currently don’t have a phone and I am away working for at least 2 weeks.
I have been a loyal customer since you were Hutchinson Telecom , I know the eSIM could have been activated straight away as well.
please help

Re: eSIM

Katie_B — Wed, 04 Oct 2023 13:54:19 GMT

Hi @Turbosoundman.

a SIM can take up to 24 hours to activate.

Did you download your eSIM?

Have you activated roaming on your account by texting ROAMING to 150 before leaving the UK?

Katie

Re: eSIM

Turbosoundman — Wed, 04 Oct 2023 13:59:03 GMT

Hi Katie

I did download eSIM and activate roaming before leaving the uk

The eSIM was activated over 24 hours ago by one of you customer service people

Re: eSIM

Katie_B — Wed, 04 Oct 2023 14:40:13 GMT

Thanks for confirming @Turbosoundman.

Are you able to try manually searching for a network?

Katie

Re: eSIM

Turbosoundman — Wed, 04 Oct 2023 16:42:39 GMT

Yes Katie I am

available networks are

HT HR

A1 HR

TM HR

Re: eSIM

James_B — Wed, 04 Oct 2023 17:01:09 GMT

Hi @Turbosoundman,

Was your eSIM up and running before you left the UK?

James

Re: eSIM

Turbosoundman — Wed, 04 Oct 2023 17:19:40 GMT

Hi James,

No it wasn’t

Re: eSIM

James_B — Wed, 04 Oct 2023 17:26:24 GMT

Hi @Turbosoundman,

Sorry, it isn't possible to complete the activation of a new SIM away from the EE network in the UK.

James