topic Re: New sim card activation in SIM cards & Porting

New sim card activation

Matt2810 — Tue, 03 Oct 2023 19:09:01 GMT

I have just joined ee and set up an account, but it wont link to my new number keeps saying error, and can't activate new sim card

Re: New sim card activation

Leanne_T — Wed, 04 Oct 2023 07:23:26 GMT

Hi @Matt2810

Thanks for coming here.

Have you topped up and activated the SIM card by making calls and sending texts?

Leanne 🙂

Re: New sim card activation

Matt2810 — Wed, 04 Oct 2023 07:58:16 GMT

Hi, I purchased it with £10 credit, can't activate it, it keeps saying errors, can't make calls or texts, it says no credit but I have the invoice and £10 has been taken from my account

Re: New sim card activation

Leanne_T — Wed, 04 Oct 2023 08:24:10 GMT

Hi @Matt2810

Can you text BALANCE to 150, does the text send?

If so, what is the full reply?

Leanne 🙂

Re: New sim card activation

Matt2810 — Wed, 04 Oct 2023 18:39:56 GMT

Hi I have text 150 and it has activated the sim, but now I can't link it to my account, I have tried this many times and says this

Re: New sim card activation

Christopher_G — Thu, 05 Oct 2023 07:09:44 GMT

OK, thanks @Matt2810. Activating the SIM should allow you to link the account. Could you give it a try this morning please?

Chris

Re: New sim card activation

Matt2810 — Thu, 05 Oct 2023 12:55:11 GMT

Hi still the same problem, can't access or link my account

Re: New sim card activation

Christopher_G — Thu, 05 Oct 2023 13:03:18 GMT

OK, thanks @Matt2810. I think it will be best if you speak to our Mobile Care team so that they can link the account manually for you.

Let us know how you get on.

Chris

Re: New sim card activation

Matt2810 — Thu, 05 Oct 2023 13:44:38 GMT

Hi thanks for trying to help, but I have had nothing but issues since moving accross to ee, so going to cancel my sim and find another network supllier

Re: New sim card activation

Christopher_G — Thu, 05 Oct 2023 14:30:57 GMT

I'm sorry that I couldn't help more, @Matt2810.

Chris