https://community.ee.co.uk/t5/SIM-cards-Porting/Replacement-SIM-Card-not-arrived/m-p/1308914#M40061 <P>I ordered a replacement SIM card well over a week ago and it still hasn't arrived! There was no message or email to say that I had done this on my account, even though I went through a check with the phone operator and they have charged me for postage!</P><P>We are very rural so there is no EE store close to us, in fact its over an hours drive from me.</P><P>I have a job that involves lots of driving and the phone is a vital part of my working role. I can't get anywhere with the helpline and I have no mobile to call the 150 number.</P><P>Customer service is shocking, might just have to move my business elsewhere - anyone else had terrible customer service from this company?</P><P>Bet I get some stupid robot reply that asks me to call 150 or the other very unhelpful number that always seems to have a 20 minute wait. Or worst, I'll get a reply to say I can pick up one in store - err, no, I've told you how far away it is?</P><P>Anyone human got any helpful advice - really struggling to work like this <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P> Tue, 03 Oct 2023 15:52:52 GMT Littkehawk 2023-10-03T15:52:52Z https://community.ee.co.uk/t5/SIM-cards-Porting/Replacement-SIM-Card-not-arrived/m-p/1308914#M40061 <P>I ordered a replacement SIM card well over a week ago and it still hasn't arrived! There was no message or email to say that I had done this on my account, even though I went through a check with the phone operator and they have charged me for postage!</P><P>We are very rural so there is no EE store close to us, in fact its over an hours drive from me.</P><P>I have a job that involves lots of driving and the phone is a vital part of my working role. I can't get anywhere with the helpline and I have no mobile to call the 150 number.</P><P>Customer service is shocking, might just have to move my business elsewhere - anyone else had terrible customer service from this company?</P><P>Bet I get some stupid robot reply that asks me to call 150 or the other very unhelpful number that always seems to have a 20 minute wait. Or worst, I'll get a reply to say I can pick up one in store - err, no, I've told you how far away it is?</P><P>Anyone human got any helpful advice - really struggling to work like this <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P> Tue, 03 Oct 2023 15:52:52 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Replacement-SIM-Card-not-arrived/m-p/1308914#M40061 Littkehawk 2023-10-03T15:52:52Z https://community.ee.co.uk/t5/SIM-cards-Porting/Replacement-SIM-Card-not-arrived/m-p/1309021#M40065 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4069869">@Littkehawk</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>What was the date of your order? SIM cards are usually delivered within 2-5 working days.</P> <P>James</P> Tue, 03 Oct 2023 17:56:53 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Replacement-SIM-Card-not-arrived/m-p/1309021#M40065 James_B 2023-10-03T17:56:53Z