topic How to deactivate a SIM in SIM cards & Porting

How to deactivate a SIM

19Wayne74 — Sun, 01 Oct 2023 13:36:52 GMT

Hi everyone got a bit of a problem that I need advice with.

I've taken out two phones, one for me and my partner & one for my daughter only now she's now 'refusing' to pay her bill.

How do I deactivate her sim?

Any help anyone can give me will be greatly received.

Re: How to deactivate a SIM

bristolian — Sun, 01 Oct 2023 13:46:35 GMT

To deactivate the SIM amounts to a disconnection, which could only be done by giving 30days cancellation notice if you are outside your minimum term.

You should be able to apply a call restriction via CS, preventing any outgoing calls & texts. Mobile data permissions can be disabled via your myEE account. I'm unsure whether there's a facility to prevent incoming calls, this is normally an absolute last resort.

Re: How to deactivate a SIM

XRaySpeX — Sun, 01 Oct 2023 13:46:51 GMT

Even if you could deactivate it you still have to pay the bill for it.

Re: How to deactivate a SIM

19Wayne74 — Sun, 01 Oct 2023 13:50:04 GMT

Thank you for your reply I'm new to this so that's why I asked for help.

Re: How to deactivate a SIM

19Wayne74 — Sun, 01 Oct 2023 13:53:34 GMT

Thank you so much for your the info you gave I'll try your advice and if not I'll call EE

Re: How to deactivate a SIM

MariaY18 — Sat, 18 Jan 2025 10:58:10 GMT

Hello, can I stop my second number?

Re: How to deactivate a SIM

Christopher_G — Sat, 18 Jan 2025 13:24:01 GMT

Hi @MariaY18

Welcome to the community.

Are you looking to cancel a pay monthly plan? If so, please give our customer services team 150 a call and they'll be able to take your 30 days notice of cancellation.

Chris