topic Re: Help in SIM cards & Porting

Help

Ayman7 — Sat, 30 Sep 2023 21:32:24 GMT

Hello, I have an ee sim, but I cannot receive calls

Re: Help

Northerner — Sun, 01 Oct 2023 07:26:53 GMT

Hi @Ayman7

Are you on EE PAYG or pay monthly contract.

Are you in the UK.

Is your device from EE.

Thanks

Re: Help

Ayman7 — Sun, 01 Oct 2023 09:22:07 GMT

Yes, I have a contract with ee and I am in the UK and my device is not from ee and Android. Yesterday I tried to contact customer service many times, but without a response, unfortunately, today I will go to the customer center, and if the problem is not resolved, I will terminate the contract and go to O2.

Re: Help

Katie_B — Sun, 01 Oct 2023 10:30:21 GMT

Hello @Ayman7.

Welcome to the community.

Are you able to make calls OK?

Does this happen in multiple locations?

Speak soon,

Katie

Re: Help

Ayman7 — Sun, 01 Oct 2023 10:33:26 GMT

Yesterday I was able to make calls but I cannot receive calls and in all places the same problem

Re: Help

Katie_B — Sun, 01 Oct 2023 10:34:55 GMT

Thanks for getting back to me @Ayman7.

Are you able to send texts and use data?

Does your phone show you are connected to the EE network?

Katie

Re: Help

Ayman7 — Sun, 01 Oct 2023 10:39:24 GMT

Yes, I am able to send and receive texts while I am connected to the ee network

Re: Help

Katie_B — Sun, 01 Oct 2023 11:12:16 GMT

Have you tried rebooting your phone @Ayman7?

Katie

Re: Help

Ayman7 — Sun, 01 Oct 2023 11:31:03 GMT

Yes, I tried more than once

Re: Help

Katie_B — Sun, 01 Oct 2023 11:51:14 GMT

Hi @Ayman7.

Do you have a local store near by?

I would recommend trying a replacement SIM.

Katie

Re: Help

Ayman7 — Sun, 01 Oct 2023 11:54:28 GMT

I am going there now

Re: Help

Ayman7 — Sun, 01 Oct 2023 13:13:44 GMT

Replaced sim but same problem

Re: Help

Katie_B — Sun, 01 Oct 2023 14:05:09 GMT

Thanks for letting us know @Ayman7.

Did the EE Store take a look into this for you?

Katie

Re: Help

Ayman7 — Sun, 01 Oct 2023 14:13:23 GMT

I told them that I could not receive calls. They told me that I had to change the SIM card

Re: Help

Katie_B — Sun, 01 Oct 2023 14:48:14 GMT

I would recommend getting in touch with our technical care team who can run further tests @Ayman7.

Do you have access to another phone?

Katie

Re: Help

Ayman7 — Sun, 01 Oct 2023 14:50:38 GMT

I tried to call 150, but to no avail. They do not help. Yes, I have my daughter's phone

Re: Help

Ayman7 — Sun, 01 Oct 2023 23:52:10 GMT

I haven't found the answer yet and I'm suffering from the same problem without a solution yet

Re: Help

Christopher_G — Mon, 02 Oct 2023 07:22:22 GMT

Hi @Ayman7

What did they say when you called 150?

Chris

Re: Help

Ayman7 — Mon, 02 Oct 2023 07:19:03 GMT

no answer . The answering machine then hangs up. To be honest, I respected the ee

Re: Help

Christopher_G — Mon, 02 Oct 2023 07:22:54 GMT

Sorry, there was a typing mistake in my last reply, @Ayman7. Did you call 150? What did they say when you did?

Chris