topic Re: Having problem linking SIM to accont in SIM cards & Porting

Having problem linking SIM to accont

CATTAC1 — Sat, 30 Sep 2023 08:14:04 GMT

I am trying to pay for the card plan of next month, but it says having trouble linking to my ee account. Can u please help me link my SIM with my email?

Re: Having problem linking SIM to accont

Katie_B — Sat, 30 Sep 2023 09:26:51 GMT

Hello @CATTAC1.

Are you trying to register for a My EE account?

Katie

Re: Having problem linking SIM to accont

CATTAC1 — Sat, 30 Sep 2023 09:46:28 GMT

Not exactly. I have registered a account, but I can not link the account with my SIM, so I can not top up my phone credit.

Re: Having problem linking SIM to accont

Katie_B — Sat, 30 Sep 2023 09:47:25 GMT

Thanks for getting back to me @CATTAC1.

Does the My EE account you have already have another number attached?

Have you activated your pay as you go SIM?

Katie

Re: Having problem linking SIM to accont

CATTAC1 — Sat, 30 Sep 2023 09:51:09 GMT

Hi,

I do not have my account attached to any account. It is the notification.

Re: Having problem linking SIM to accont

Katie_B — Sat, 30 Sep 2023 10:27:23 GMT

Thanks for confirming @CATTAC1.

Have you activated your pay as you go SIM before trying to link?

Katie

Re: Having problem linking SIM to accont

CATTAC1 — Sat, 30 Sep 2023 10:44:48 GMT

Hi,

I don't know if activated. Can u tell me how to check it? Thanks!

Re: Having problem linking SIM to accont

CATTAC1 — Sat, 30 Sep 2023 10:48:04 GMT

What's more, I don't think it is a problem with my SIM since I met the problem before giving a phone number. What I am asking for is that if you can link my phone number with my account. Thanks!

Re: Having problem linking SIM to accont

Katie_B — Sat, 30 Sep 2023 11:29:30 GMT

Hi @CATTAC1.

Can you make or receive calls from your SIM?

We are unable to link here on the community you will need to speak with our customer care team.

You can find ways to contact us HERE.

Katie