topic Re: Number transfer in SIM cards & Porting

Number transfer

Jenwight — Fri, 29 Sep 2023 14:27:28 GMT

I gave EE my pac code when I placed my order, how long after inserting new sim into phone should it take for my old number to work again, do I have to do anything else for this to happen

Re: Number transfer

Leanne_T — Fri, 29 Sep 2023 16:00:34 GMT

Hi @Jenwight

Thanks for coming here.

This should be the next working day, when did you receive the SIM card?

Leanne 🙂

Re: Number transfer

Jenwight — Fri, 29 Sep 2023 17:09:44 GMT

Today

Re: Number transfer

Leanne_T — Fri, 29 Sep 2023 17:12:35 GMT

Thanks @Jenwight

The number transfer should transfer for you on Monday.

If you would like to check this is all set up please call us on 150 🙂

Leanne.

Re: Number transfer

Jenwight — Fri, 29 Sep 2023 17:15:27 GMT

Wow that’s a long time to wait, I wasn’t expecting that, so that means no one can contact me all weekend as the don’t have the new number 😞 disappointed

Re: Number transfer

Leanne_T — Fri, 29 Sep 2023 17:19:21 GMT

The old network SIM card should still be active, is this not working? @Jenwight

Leanne.

Re: Number transfer

Jenwight — Fri, 29 Sep 2023 17:25:15 GMT

I presume it might it’s very annoying and frustrating that I have to keep swapping SIM cards I really can’t believe it’s taking a week to transfer from another supplier to you it is a very disappointing start

Re: Number transfer

Leanne_T — Fri, 29 Sep 2023 17:43:42 GMT

Hi @Jenwight

Once you receive the EE SIM card and install this into the phone the number transfer would take place the next working day.

For more details please see our Transferring Your Mobile Phone Number to EE, Help page for more information.

Leanne.