topic New sim card - No Service in SIM cards & Porting

New sim card - No Service

Stuart9292 — Thu, 28 Sep 2023 12:27:09 GMT

Ordered a new sim card as the previous sim was faulty. Have been sent a new card. However, after inserting into the phone it repeatedly showing as "no service". Can you help resolve this issue? I am unable to call EE or receive texts as there is no service to my phone.

Re: New sim card - No Service

Leanne_T — Thu, 28 Sep 2023 14:40:18 GMT

Hi @Stuart9292

Thanks for coming here 🙂

The SIM card may need registered, to do this please contact us. You can use the message us option on the Contact us about your mobile phone (ee.co.uk) page when this is available and the team will get this registered for you.

Leanne.

Re: New sim card - No Service

meganamelia — Thu, 07 Dec 2023 21:12:53 GMT

i have the same problem, i have tried registering it but because i have no service i am unable to get a text to confirm the registration.

Re: New sim card - No Service

Katie_B — Fri, 08 Dec 2023 08:14:42 GMT

Hello @meganamelia.

Is your SIM a replacement SIM?

Do you have access to your EE app? if yes, I'd recommend contacting Live Chat that can be found under 'Help'.

Katie