topic Re: Re: eSIM in SIM cards & Porting

Re: eSIM

howard17 — Thu, 28 Sep 2023 09:46:49 GMT

Hi,

I'm from Brisbane Australia, I'm currently in the UK with my iphone 14 which is not tied to any network.

I have a monthly EE acount and a UK number.

The plan was to put an EE eSim onto the phone.

I received an EE eSim QR code but all attempts to successfully install the eSim have failed.

I have tried switching off the Australian sim as the experts in the EE shop in Wells suggested that may be interferring with the eSim??

Anyway that hasn't made any difference. Still failure.

Does anyone have any idea what I could try next please!!!!

As my time in the UK is limited a prompt response would be so appreciated.

Re: Re: eSIM

Leanne_T — Thu, 28 Sep 2023 10:52:05 GMT

Hi @howard17

Thanks for coming here.

Is the account a pay monthly contract or a monthly pay as you go account?

Leanne.

Re: Re: eSIM

howard17 — Thu, 28 Sep 2023 10:54:26 GMT

Hi Leanne

It's a pay monthly account contract.

Re: Re: eSIM

Leanne_T — Thu, 28 Sep 2023 10:55:25 GMT

Hi @howard17

Are you able to try a physical EE SIM card to see if this works for you?

Leanne.

Re: Re: eSIM

howard17 — Thu, 28 Sep 2023 10:57:19 GMT

I'm planning to go back to Wells EE shop on Friday pm. Presumably they will have an active EE card there?

Re: Re: eSIM

howard17 — Thu, 28 Sep 2023 11:01:22 GMT

The IPhone 14 Pro only has space for one physical sim card and the other connection has to be an eSIm.

Can you suggest why a physical EE Sim card will work and an eSim wont please.

Re: Re: eSIM

Leanne_T — Thu, 28 Sep 2023 11:04:52 GMT

Hi @howard17

There should be no reason this would not work if the phone in unlocked, and a monthly contract.

The store will be able to run some further checks for you.

Leanne.

Re: Re: eSIM

howard17 — Sat, 30 Sep 2023 00:30:39 GMT

UPDATE:

staff at Wells shop unable to get the eSim to work and after further diagnostics could not discover a reason!

suggested I order a physical SIM, install and then MAYBE the eSim would load.........

Re: Re: eSIM

Katie_B — Sat, 30 Sep 2023 06:13:15 GMT

Hello @howard17.

Was a physical SIM not provided in the EE Store?

Did the store speak with our technical care team?

Katie