topic Re: NEW SIM in SIM cards & Porting

NEW SIM

Lucky831 — Tue, 26 Sep 2023 20:24:49 GMT

Hello,

My husband lost his previous SIM card.

Today he buy a new one but now when we try to activate it, we have a problem.

Could you please let me know how we can remove the old number and put new phone number in account?

Profile closed — Tue, 26 Sep 2023 21:02:15 GMT

Hello

You would need to call 150 to get them to set it up as it was before he lost the previous sim card. So they would need to swap the number over

Lucky831 — Tue, 26 Sep 2023 21:11:37 GMT

Hi,

unfortunately nobody answer on this number.

when he chose option Technical support and send information about problem via SMS - he received information about trouble again.

Could you someone help us?

monnchetto97 — Wed, 27 Sep 2023 05:50:42 GMT

Hello,

any help here?

on 150 they may have a issue and they not call back.

Profile closed — Wed, 27 Sep 2023 05:58:54 GMT

Hello

Best time to call EE is 8am if you can.

Profile closed — Wed, 27 Sep 2023 05:59:44 GMT

Hello

What seems to be your issue you're having?