topic What number do I use to link my products ? in SIM cards & Porting

What number do I use to link my products ?

ryansackett — Tue, 26 Sep 2023 09:19:50 GMT

I’m moving 4 accounts from GiffGaff to EE, have completed the transfer form 4 times https://ee.co.uk/help/mobile/getting-started/keep-my-number/transfer-my-number-to-ee and have now received 4 texts prompting me to view my plan but when I follow the link and am asked for my mobile number, neither the number on the EE sim or my original Giff Gaff number are accepted

Can anyone help ?

Re: What number do I use to link my products ?

Katie_B — Tue, 26 Sep 2023 11:08:51 GMT

Hello @ryansackett.

Welcome to the EE Community.

When did you first do the number transfers?

Are you trying to view your plans within your My EE account?

Does your GiffGaff SIMs still work?

Katie