topic Teething problem with switch to ee in SIM cards & Porting

Teething problem with switch to ee

Rach_Will — Mon, 25 Sep 2023 08:21:37 GMT

I've moved 2 mobile devices to ee from bt a week ago. Both phones don't receive or call still. I can't ever call for help even though I'm at full bars. Please help.

Re: Teething problem with switch to ee

Leanne_T — Mon, 25 Sep 2023 10:15:35 GMT

Hi @Rach_Will

Thanks for coming to the community.

Have the numbers transferred from BT?

Can you send texts and receive calls?

Leanne 🙂

Re: Teething problem with switch to ee

Rach_Will — Mon, 25 Sep 2023 11:01:13 GMT

Yes they have.

Re: Teething problem with switch to ee

Leanne_T — Mon, 25 Sep 2023 11:14:41 GMT

Thanks @Rach_Will

Can you send texts and receive calls?

What happens when you try and make a call?

Leanne 🙂

Re: Teething problem with switch to ee

Rach_Will — Mon, 25 Sep 2023 14:36:24 GMT

We receive text. When we call it reads calling then call ended

Re: Teething problem with switch to ee

Leanne_T — Mon, 25 Sep 2023 14:37:24 GMT

Thanks @Rach_Will

Does this happen in more than one area?

Leanne.

Re: Teething problem with switch to ee

Rach_Will — Tue, 26 Sep 2023 14:43:30 GMT

Yes

Re: Teething problem with switch to ee

Leanne_T — Tue, 26 Sep 2023 17:52:38 GMT

Thanks @Rach_Will

To get this looked into, please call us on 150 and the team will run some troubleshooting to help you further.

Leanne.

Re: Teething problem with switch to ee

Rach_Will — Tue, 26 Sep 2023 18:14:04 GMT

OK just a wee reminder. I can't call or would of done that to start with.

Re: Teething problem with switch to ee

Christopher_G — Wed, 27 Sep 2023 06:55:05 GMT

Hi @Rach_Will

Could you try our live chat service on the contact us page please? Hopefully they can help you.
Chris