topic Deactived sim in SIM cards & Porting

Deactived sim

Bisi1 — Mon, 25 Sep 2023 10:01:29 GMT

Hi,

Please my SIM has been deactivated, I guess it was because I request to switch.

On Saturday I sent a code to switch my network and then I received a message from EE asking me to have a re-think, so I decided to speak with a customer representative and decided to stay with EE.

However, my SIM stopped working since Sunday being yesterday so I can't make or receive calls.

Please can you reactivate my SIM immediately.

Thank you,

Olabisi [Edited]

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Re: Deactived sim

Leanne_T — Mon, 25 Sep 2023 16:27:27 GMT

Hi @Bisi1

Thanks for coming here 🙂

Did you provide the PAC to another network?

Leanne.

Re: Deactived sim

Bisi1 — Mon, 25 Sep 2023 16:37:36 GMT

No I didn't provide it for any network provider.

Re: Deactived sim

Leanne_T — Mon, 25 Sep 2023 16:40:19 GMT

Thanks @Bisi1

To get this looked into, you would need to get in touch with our customer care team.

Please see our Contact EE for contact details.

Leanne.