topic Order in SIM cards & Porting

Order

Danny232 — Mon, 25 Sep 2023 14:48:36 GMT

I’m a new EE customer and placed an order on the 20th for a pay monthly SIM card, I’ve had no order updates and tracking isn’t showing anything, it’s been 5 days and I’ve not hear anything can anyone help

Re: Order

Leanne_T — Mon, 25 Sep 2023 16:18:13 GMT

Hi @Danny232

Thanks for coming here.

What day did you order your SIM? They're sent standard post and can take 2-5 working days.

Leanne.

Re: Order

Danny232 — Mon, 25 Sep 2023 18:13:47 GMT

Wednesday 20/09/23

Re: Order

Katie_B — Tue, 26 Sep 2023 07:17:22 GMT

Thanks for getting back to us @Danny232.

If you have not received your SIM by tomorrow please give our customer care team a call who will be able to chase this further.

Katie