esim QR code not being recognised by Google Pixel 7

alanhamilton — Sat, 23 Sep 2023 19:39:18 GMT

I have previously used the ee website to get a QR code for an e-sim which was active on an iPhone. Each time on the Pixel I would scan the QR code and it would work and provision fine. Now when I try it I get "Couldn't activate service" There's an issue with your SIM profile. To fix the issue, contact your operator. You can provide the following information to your operator: Subject code 8.1.1, Reason code 3.8" and then it offers an EID for the device.

Is this a temporary problem which someone in EE can help me with?

Re: esim QR code not being recognised by Google Pixel 7

Christopher_G — Sun, 24 Sep 2023 08:49:12 GMT

Hi @alanhamilton

Welcome to the community.

I suggest speaking to our technical support team so they can check your account and look into this for you.

Chris

topic Re: esim QR code not being recognised by Google Pixel 7 in SIM cards & Porting

esim QR code not being recognised by Google Pixel 7

Re: esim QR code not being recognised by Google Pixel 7