topic Re: transfer from BT in SIM cards & Porting

transfer from BT

Nanagran — Sat, 23 Sep 2023 06:40:33 GMT

Re: transfer from BT

Nanagran — Sat, 23 Sep 2023 06:48:48 GMT

I rang BT regarding upgrading my broadband,was talked into transferring my 2 sim only to EE,advised sim cards would arrive with the code already in to transfer my number.Cards arrived put into mobile,Email received from BT advising they are cancelling my package with them but despite 3 calls to EE looking like I am going to end up with no service

Re: transfer from BT

Christopher_G — Sat, 23 Sep 2023 08:57:41 GMT

Hi @Nanagran

Welcome to the community.

The number usually transfers the following working day from when you activate the EE SIM cards. The old SIM cards with BT shouldn't switch off until your number ports to EE.

Chris

Re: transfer from BT

Nanagran — Wed, 27 Sep 2023 11:40:09 GMT

It took over 80 hours and endless calls to BT as either couldn't get through to EE or given incorrect information

Re: transfer from BT

Leanne_T — Wed, 27 Sep 2023 11:45:44 GMT

Hi @Nanagran

I am sorry to hear this, has the number now transferred for you?

Leanne.

Re: transfer from BT

Nanagran — Wed, 27 Sep 2023 13:27:00 GMT

Yes it has but wish I'd stayed with BT, feel miss sold, so far have found EE customer service almost none existent

Re: transfer from BT

Leanne_T — Wed, 27 Sep 2023 13:45:29 GMT

Hi @Nanagran

I am sorry to hear this and if you need any help in future you can find ways to contact us on the Contact EE page.

Leanne.