topic Impossible to speak to anyone, keeping old number in SIM cards & Porting

Impossible to speak to anyone, keeping old number

Stonechat — Wed, 20 Sep 2023 18:30:05 GMT

Got my sim las Friday ( it’s now Weds)

I was told put new sim in, make one call, they you put old sim in until it stops working.

now it’s Wed, the change has not happened.

I phoned EE, it took an hour to get through, eventually he couLd not help and transferred me to tech support where I got no answer.

how on earth can I get enough to someone who can help.

I am already regretting EE

James_B — Thu, 21 Sep 2023 07:33:01 GMT

Welcome to the EE Community. 🙂

Are you transferring your number from another network?

James

Stonechat — Thu, 21 Sep 2023 13:54:26 GMT

Finally transferred pver it took 6 days

James_B — Thu, 21 Sep 2023 13:56:48 GMT

Thanks for the update @Stonechat

I'm sorry your number transfer took longer than usual.

James