topic Re: Transferring old number to Ee , doesn’t recognise PAC code in SIM cards & Porting

Transferring old number to Ee , doesn’t recognise PAC code

AnnGreen — Sat, 16 Sep 2023 10:32:19 GMT

Re: Transferring old number to Ee , doesn’t recognise PAC code

AnnGreen — Sat, 16 Sep 2023 10:35:37 GMT

I want to transfer my old plusnet number to EE. I got my PAC code from plusnet, but when I fill in the form to transfer the number it won’t accept it. I have checked it, but it just doesn’t like it, and I can’t speak to anyone ( can’t get thru on phone).

Re: Transferring old number to Ee , doesn’t recognise PAC code

James_B — Sat, 16 Sep 2023 12:30:02 GMT

Hi @AnnGreen,

Welcome to the EE Community. 🙂

Please contact your previous provider to confirm that your PAC code is correct and still valid.

Thanks

James

Re: Transferring old number to Ee , doesn’t recognise PAC code

AnnGreen — Mon, 18 Sep 2023 06:33:28 GMT

Update..

I EVENTUALLY got thru on phone to E E who said the transfer was currently underway, and should be completed by midnight the following day…we will see. If that is right, why didn’t the online form say so, instead of making it look like the pac code was wrong?

Had to wait ages to get thru- ridiculous you can’t email, or “live chat”. Not impressed so far.

dreading having to try and speak to EE again for any reason. I also tried to ring my local EE shop, that rang and rang, no answer, and it eventually went thru to the same call centre, no answer.

For a communication company they are really really bad.

Re: Transferring old number to Ee , doesn’t recognise PAC code

Christopher_G — Mon, 18 Sep 2023 07:01:08 GMT

Hi @AnnGreen

Fingers crossed this goes through for you soon. Please continue to keep us updated.

Chris

Re: Transferring old number to Ee , doesn’t recognise PAC code

Bilalkhan1997 — Mon, 18 Sep 2023 19:59:08 GMT

I want transfer my old number to ee

Re: Transferring old number to Ee , doesn’t recognise PAC code

AnnGreen — Mon, 18 Sep 2023 20:21:04 GMT

It did go through eventually, but I have lost faith in EE already…..

Re: Transferring old number to Ee , doesn’t recognise PAC code

Bilalkhan1997 — Tue, 19 Sep 2023 06:44:37 GMT

XXXXXXXXX PAC code

[Mod Edit: Removed PAC code]

Re: Transferring old number to Ee , doesn’t recognise PAC code

Christopher_G — Tue, 19 Sep 2023 06:45:47 GMT

Hi @Bilalkhan1997

Please follow the instructions on our Transferring Your Mobile Phone Number to EE help page. 🙂

Chris