topic Re: PAC code not working in SIM cards & Porting

PAC code not working

Bodiddlydoodly — Thu, 27 Jul 2023 17:33:43 GMT

I’ve received my new EE phone today and tried to start the process to port my existing number from Vodafone.

The pac code given to me 5 days ago isn’t being recognised by the EE transfer my number form.

I’m attempting this at 18:30 on a Thursday evening if that’s of any relevance ?

Thanks

Re: PAC code not working

James_B — Fri, 28 Jul 2023 06:58:20 GMT

Hi @Bodiddlydoodly,

Welcome to the EE Community. 🙂

Have you double checked the PAC is correct with your old provider?

James

Re: PAC code not working

Bodiddlydoodly — Fri, 28 Jul 2023 07:42:38 GMT

Yes I’ve checked countless times, I’m entering the pac code that was sent to me in the text from my provider.

Re: PAC code not working

James_B — Fri, 28 Jul 2023 07:45:47 GMT

Hi @Bodiddlydoodly,

If the PAC isn't recognised, I'd recommend contacting them to check they've sent you a valid code.

Thanks

James

Re: PAC code not working

Bodiddlydoodly — Fri, 28 Jul 2023 07:55:05 GMT

Without doing anything else after this process failing yesterday. I’ve began trying again this morning & my number has already ported over successfully sometime between last night & this morning ?!

Re: PAC code not working

James_B — Fri, 28 Jul 2023 08:20:44 GMT

Must have been a glitch @Bodiddlydoodly

I'm happy to hear your number has transferred successfully.

James

Re: PAC code not working

katecvvv — Wed, 02 Aug 2023 11:40:24 GMT

I'm having the same problem now. I am 100% certain that I have entered the correct PAC code but it always ends up with "Please make sure you enter the right code. Your PAC will look like ABC123456. Your STAC will look like 123456ABC.". Is this the same that happened with you? I am hoping for the same outcome too. Thanks

Re: PAC code not working

James_B — Wed, 02 Aug 2023 11:59:15 GMT

Hi @katecvvv,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check your transfer request has been received, if you get in touch.

Thanks

James

Re: PAC code not working

katecvvv — Thu, 03 Aug 2023 12:07:45 GMT

Thanks. I got through to the website in the end. I clicked on one of the links I found in the community chats : Enter EE Number and just followed the steps. It might just be a network glitch or the website was down at the time I was doing it. I have just received a text message today that the transfer is complete. Thanks to this community support team!

Re: PAC code not working

Leanne_T — Thu, 03 Aug 2023 12:12:26 GMT

Thanks for letting us know @katecvvv

Glad this is now sorted for you.

Leanne 🙂

Re: PAC code not working

Dollpeg1234567 — Thu, 31 Aug 2023 18:31:02 GMT

I need my pac code

Re: PAC code not working

Christopher_G — Fri, 01 Sep 2023 07:17:57 GMT

Hi @Dollpeg1234567

Welcome to the community.

Check out this 'What is a PAC Code and How Do I Request One?' help page. It explains how to get a PAC code.

Chris

Re: PAC code not working

Bookbinder — Thu, 14 Sep 2023 16:54:50 GMT

Yes I have just had exactly the same problem. I'll wait until tomorrow and try again - fingers crossed.

Re: PAC code not working

Thundercat13 — Sun, 17 Sep 2023 19:12:00 GMT

I’m having same issue with my PAC code which is only issued 6 days ago from 02.
I will try again tomorrow failing that not sure what to do next?
Looking at the issues here hopefully it seems to get resolved quickly.

Re: PAC code not working

Leanne_T — Mon, 18 Sep 2023 06:50:42 GMT

Morning @Thundercat13

Did you provide the PAC when you ordered the EE contract?

Leanne 🙂

Re: PAC code not working

Bookbinder — Mon, 18 Sep 2023 08:10:10 GMT

UPDATE - my old number had transferred across overnight, hurray! I gave my PAC code during the transfer process from Plusnet so it was a bit confusing when the follow up instructions from EE suggested I may need to input my PAC number again when I didn't. All worked out great in the end though.

Re: PAC code not working

Leanne_T — Mon, 18 Sep 2023 08:41:12 GMT

Thanks for coming back and letting us know @Thundercat13

You would only need to provide the PAC once for the number transfer to be set up.

Leanne 🙂

Re: PAC code not working

ka61 — Tue, 26 Sep 2023 13:34:27 GMT

I'm having exactly the same issue. I enter the code into the form and it tells me it's wrong. It's not, I've checked it multiple times.

Re: PAC code not working

Leanne_T — Tue, 26 Sep 2023 17:30:32 GMT

Hi @ka61

Thanks for coming here.

Did you provide the PAC when you placed the order?

Leanne.

Re: PAC code not working

F11BTH — Sun, 06 Oct 2024 09:21:20 GMT

Can someone please help.. I am having the same issue. I have a PAC code from EE and when submitting it on the EE form it states it's incorrect. This is the second one I've tried now! 🤦🏼‍♀️