topic Re: How do i get my sim converted to eSIM when i get an iPhone 15 from Apple? in SIM cards & Porting

How do i get my sim converted to eSIM when i get an iPhone 15 from Apple?

Davebass5 — Sun, 17 Sep 2023 12:05:34 GMT

Im on a EE sim only plan, with an iPhone XS Max. Physical sim.

Ive pre ordered a 15 Pro Max and so will need an eSIM. Ive seen the tutorials about how to load the eSIM, but where do i get the QR code from. There is no option in the EE app on my current phone. Does it appear once i get the app on the new phone?

Do i need to contact CS?

Sorry, never had to go through this before so im at a loss.

Re: How do i get my sim converted to eSIM when i get an iPhone 15 from Apple?

Chris_B — Sun, 17 Sep 2023 13:26:59 GMT

@Davebass5 You can just put your sim in the device, you don’t need to use the eSim within the new device. It’s only US iPhones that are eSim only.

Re: How do i get my sim converted to eSIM when i get an iPhone 15 from Apple?

Davebass5 — Sun, 17 Sep 2023 14:22:12 GMT

Ah sorry, what I should have said was that i wanted to, rather than have to.

Thanks for the reply though.

Re: How do i get my sim converted to eSIM when i get an iPhone 15 from Apple?

hazev — Mon, 27 Nov 2023 15:34:02 GMT

i was buy USA it is e-sim only what can i do

Re: How do i get my sim converted to eSIM when i get an iPhone 15 from Apple?

James_B — Mon, 27 Nov 2023 18:47:38 GMT

Hi @hazev,

Welcome to the EE Community. 🙂

Are you trying to switch from a physical SIM to an eSIM?

Do you have a pay as you go or pay monthly plan with EE?

James

Re: How do i get my sim converted to eSIM when i get an iPhone 15 from Apple?

jtkerr52 — Wed, 27 Dec 2023 23:30:17 GMT

I have a monthly sim only deal with EE. Now got ihone 15 pro can I convert to eSIM

Re: How do i get my sim converted to eSIM when i get an iPhone 15 from Apple?

JulianAndres — Thu, 28 Dec 2023 00:02:00 GMT

Hello

Re: How do i get my sim converted to eSIM when i get an iPhone 15 from Apple?

pwwhitehead — Thu, 28 Dec 2023 06:45:30 GMT

Yes you can convert your physical sim to esim. During the setting up your new iPhone the option to transfer all your settings from your old phone to new one is built into the Apple set up process. During the set up process Apple will ask if you want to convert your physical sim to esim on your new device. If your not happy with this, set up your phone with sim and go to EE app and order esim which you get downloaded to your device set up and remove sim.

Re: How do i get my sim converted to eSIM when i get an iPhone 15 from Apple?

Leanne_T — Thu, 28 Dec 2023 07:42:24 GMT

Hi @jtkerr52 @JulianAndres

Thanks for coming to the community.

For full information on transferring to an eSIM, please see our What is an eSIM and how do I use an eSIM? | Mobile Help | EE page 🙂

Leanne.

Re: How do i get my sim converted to eSIM when i get an iPhone 15 from Apple?

jtkerr52 — Thu, 28 Dec 2023 11:01:00 GMT

Thank you for info