topic Sim 1 not allowed in SIM cards & Porting

Sim 1 not allowed

hannah3walker — Sun, 17 Sep 2023 12:52:15 GMT

have a Google Pixel 7a through my EE phone contract. It was working completely normally until today, when it suddenly lost connection to the network and popped up a message saying "SIM 1 not allowed".

I've tried restarting the phone, removing and re-inserting the sim card, and nothing is working. I can't call EE because I've got no phone service!

Please help, I need my phone for work so this is very stressful.

Re: Sim 1 not allowed

James_B — Sun, 17 Sep 2023 14:51:28 GMT

Hi @hannah3walker,

Welcome to the EE Community. 🙂

Is your SIM card in good condition and free of damage?

Have you tried cleaning it with a soft cloth?

James

Re: Sim 1 not allowed

AngliaM — Sun, 17 Sep 2023 15:21:11 GMT

Pretty much the same issue for me and my Pixel 6 😞
I am on hold to 150 trying to log a ticket. Its miserable.

Re: Sim 1 not allowed

AngliaM — Sun, 17 Sep 2023 15:22:52 GMT

Yes, still not working.

Re: Sim 1 not allowed

hannah3walker — Sun, 17 Sep 2023 15:36:32 GMT

Finally got through to EE and they are sending me a new sim card, but said this might not help as it could be a problem with the phone rather than the sim. I guess I'll just have to wait and see.