topic Re: Need a new SIM, phone was stolen. in SIM cards & Porting

Need a new SIM, phone was stolen.

Nleal — Thu, 14 Sep 2023 13:02:18 GMT

I need new SIM since phone was stolen. Could you please send a new SIM to my billing address?

Re: Need a new SIM, phone was stolen.

XRaySpeX — Thu, 14 Sep 2023 13:06:07 GMT

This user discussion group does not send out things. You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no.

Re: Need a new SIM, phone was stolen.

James_B — Thu, 14 Sep 2023 13:15:24 GMT

Hi @Nleal,

Welcome to the EE Community. 🙂

I'm sorry to hear your phone has been stolen.

As @XRaySpeX mentioned, it's important to contact our Customer Care Team as soon as possible to make sure your SIM is blocked to avoid any unauthorised use.

For more information, please see Lost or stolen mobile phone? | Lost & Found Help | EE.

Hope this helps.

James