topic Re: New Sim order in SIM cards & Porting

New Sim order

Poooopy — Wed, 13 Sep 2023 09:48:43 GMT

Hi, I ordered a new sim card last week but have had no comms about the order being placed etc. I see on my dashboard that the new sim will be dispatched in 1-2 working days, but that was last Wednesday!

This was part of a contract renewal and I decided to simply downgrade to a SIM only deal. I am conscious that the contract is due to end on 2nd Oct, is this affecting the dispatch of the new SIM as my account dashboard still suggests I am on the old contract.

Re: New Sim order

Leanne_T — Wed, 13 Sep 2023 12:14:53 GMT

Hi @Poooopy

Thanks for coming here.

Changing to a SIM Only plan would not usually need a new SIM card and the plan and contract dates will change once your current existing contract ends.

If you would like to make sure this is all due to take place, please give us a call on 150 and the team will help 🙂

Leanne.