topic Re: Porting problem in SIM cards & Porting

Porting problem

annfrombc — Tue, 12 Sep 2023 10:41:17 GMT

I've transferred from Plusnet to EE but the request to port my number has been refused because the number is not recognised or invalid. I have checked it multiple times and spent hours on the phone to EE. EE have told me to contact TRANSATEL but I've had no response from them. Has anyone else had dealings with TRANSATEL? I feel like I'm sending emails into a void.

Re: Porting problem

Christopher_G — Tue, 12 Sep 2023 12:50:29 GMT

Hi @annfrombc

Welcome to the community.

When did you change over from Plusnet?

Chris

Re: Porting problem

annfrombc — Tue, 12 Sep 2023 15:40:02 GMT

Hi Chris

I was away when the SIM card arrived, so I think it was 30th August when I put the SIM card in.

Ann

Re: Porting problem

Christopher_G — Tue, 12 Sep 2023 16:19:50 GMT

Do you know when the SIM arrived, @annfrombc?

Chris

Re: Porting problem

annfrombc — Tue, 12 Sep 2023 21:03:26 GMT

During the first week of August, I think. I was away helping family as we were waiting for the arrival of a new baby.
Ann

Re: Porting problem

Leanne_T — Wed, 13 Sep 2023 07:38:42 GMT

Hi @annfrombc

How exciting and I hope everyone is doing well.

Is the Plusnet SIM card still working?

If you text NUMBER to 150 from the EE SIM card, does this show the temporary EE number?

Leanne.

Re: Porting problem

annfrombc — Wed, 13 Sep 2023 08:09:02 GMT

Yes my number comes up.
Ann

Re: Porting problem

Leanne_T — Wed, 13 Sep 2023 09:23:04 GMT

Sorry is that the correct Plusnet number that shows? @annfrombc

Is the Plusnet SIM still working?

Leanne.

Re: Porting problem

annfrombc — Wed, 13 Sep 2023 11:25:02 GMT

Hi

It’s the EE sim that is working.
Ann

Re: Porting problem

Leanne_T — Wed, 13 Sep 2023 11:27:27 GMT

If you text NUMBER to 150 and this shows the correct Plusnet number, the number transfer has completed @annfrombc

Are you having problems with calls or texts?

Leanne.

Re: Porting problem

annfrombc — Wed, 13 Sep 2023 11:32:02 GMT

No, the number that comes up in the EE number that came with my new SIM card, not the PlusNet number that I am trying to port across.
Ann

Re: Porting problem

Leanne_T — Wed, 13 Sep 2023 11:42:20 GMT

I see, thank you @annfrombc

In this case, I would suggest getting back in touch with our mobile care team by calling 150 and they can get this looked into in more detail for you.

Leanne.

Re: Porting problem

annfrombc — Wed, 13 Sep 2023 12:34:02 GMT

Thanks.

Re: Porting problem

Leanne_T — Wed, 13 Sep 2023 12:35:40 GMT

Let me know how you get on @annfrombc

Leanne 🙂