topic Re: SIM not working in SIM cards & Porting

SIM not working

katiemidlands — Mon, 11 Sep 2023 17:12:21 GMT

Had the phone nearly 2 years & suddenly the SIM won’t connect to EE. Ordered new sim, same issue. Assumed it must be the phone but when I tried a sim for a different number it worked just fine. Can’t call EE as all I can do with the phone is use WiFi. What’s going on?

Re: SIM not working

James_B — Tue, 12 Sep 2023 07:18:36 GMT

Hi @katiemidlands,

Welcome to the EE Community. 🙂

Is it a pay as you go or pay monthly account?

How did you order the new SIM?

James

Re: SIM not working

katiemidlands — Tue, 12 Sep 2023 18:11:58 GMT

Hi James, it’s a pay monthly & I ordered a new sim through my EE app. I’m up to date with payments so I don’t understand why it suddenly stopped working.

Re: SIM not working

Leanne_T — Wed, 13 Sep 2023 07:12:28 GMT

Hi @katiemidlands

Thanks for coming back to us.

Are you able to try the SIM card in another phone to see if you get an EE signal?

Leanne.