https://community.ee.co.uk/t5/SIM-cards-Porting/New-SIM/m-p/1293983#M39358 <P>I recently upgraded to iPhone 14 pro max and somehow managed mess up transferring the SIM card by selecting e-SIM (and subsequently deleting my old physical SIM). I spoke to an advisor who said they would send a new one through the post last Friday, 8th September but as of today, Tuesday 12th I am still yet to receive the SIM card. I only have access to the internet through wifi and currently cannot call or text. This means I cannot use WhatsApp either as to set it up requires a code be sent via SMS also. I can’t find a way to be in contact with EE and I’m getting beyond frustrated. In fact I’m not in contact with anyone. I live alone and need this fixing in case I, or family get into issues. Please someone, help if you can.</P> Tue, 12 Sep 2023 17:16:34 GMT Lauro335866 2023-09-12T17:16:34Z https://community.ee.co.uk/t5/SIM-cards-Porting/New-SIM/m-p/1293983#M39358 <P>I recently upgraded to iPhone 14 pro max and somehow managed mess up transferring the SIM card by selecting e-SIM (and subsequently deleting my old physical SIM). I spoke to an advisor who said they would send a new one through the post last Friday, 8th September but as of today, Tuesday 12th I am still yet to receive the SIM card. I only have access to the internet through wifi and currently cannot call or text. This means I cannot use WhatsApp either as to set it up requires a code be sent via SMS also. I can’t find a way to be in contact with EE and I’m getting beyond frustrated. In fact I’m not in contact with anyone. I live alone and need this fixing in case I, or family get into issues. Please someone, help if you can.</P> Tue, 12 Sep 2023 17:16:34 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-SIM/m-p/1293983#M39358 Lauro335866 2023-09-12T17:16:34Z https://community.ee.co.uk/t5/SIM-cards-Porting/New-SIM/m-p/1294105#M39372 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/894574">@Lauro335866</a></SPAN>.&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>I am sorry to hear your SIM has not yet arrived.&nbsp;</P> <P>This can take day 3-5 days sent with Royal Mail.&nbsp;</P> <P>By any chance do you have an <A href="https://ee.co.uk/store-finder" target="_blank">EE Store</A> near by? you can always pop into <A href="https://ee.co.uk/store-finder" target="_blank">your local EE Store</A> with photo ID and get your replacement SIM.&nbsp;</P> <P>Speak soon,&nbsp;</P> <P>Katie</P> Wed, 13 Sep 2023 06:52:14 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-SIM/m-p/1294105#M39372 Katie_B 2023-09-13T06:52:14Z