topic Re: Moving from eSIM back to old physical SIM? in SIM cards & Porting

Moving from eSIM back to old physical SIM?

5GEE — Wed, 13 Apr 2022 15:35:48 GMT

I converted my physical SIM to an eSIM via the My EE app. Now the physical SIM is no longer functional. If anytime in the future I would like to switch back to my old physical SIM from eSIM, is that possible or do I have to order a new physical SIM?

Re: Moving from eSIM back to old physical SIM?

Chris_B — Wed, 13 Apr 2022 16:37:16 GMT

@5GEE To do this you’ll have to request a replacement SIM card, your now none working sim is bin fodder as this can not be used.

Re: Moving from eSIM back to old physical SIM?

Mai_ha2 — Tue, 12 Sep 2023 08:56:19 GMT

Hey how did get my we aim back on as I been abroad and using e sim

Re: Moving from eSIM back to old physical SIM?

Katie_B — Tue, 12 Sep 2023 09:13:59 GMT

Hello @Mai_ha2.

Are you looking to get a physical SIM?

Is your account pay as you go or pay monthly?

Katie

Re: Moving from eSIM back to old physical SIM?

gauravmahar1993 — Sat, 10 Aug 2024 09:03:20 GMT

Yes I am looking for my Physical Sim back.

Re: Moving from eSIM back to old physical SIM?

Chris_B — Sat, 10 Aug 2024 09:11:20 GMT

@gauravmahar1993 then you need to request a replacement sim. This can be done by going to a EE store with in date photo ID or by calling customer services or via your account. The EE app it’s click the person icon at the top right then click Settings and Permissions then click Replace my Sim/eSim. You will need a working sim/sim for this option as you’ll be sent a text to confirm that order.