topic Re: Requesting a new SIM card. unable to call in SIM cards & Porting

Requesting a new SIM card. unable to call

MarkJoel — Mon, 11 Sep 2023 14:48:16 GMT

How is it possible to order a replacement sim card for my phone but online? I'm unable to Make calls

Re: Requesting a new SIM card. unable to call

Christopher_G — Mon, 11 Sep 2023 17:09:45 GMT

Hi @MarkJoel

Welcome to the community.

What is the reason for the replacement SIM? Are you near an EE Store to pop in and get one?
Chris

Re: Requesting a new SIM card. unable to call

Chris_B — Mon, 11 Sep 2023 17:14:59 GMT

@MarkJoel If you go to a EE store you’ll need in date photo ID with you. It’s not possible to order online if you don’t have a working sim as you’ll be sent a text to confirm that request of a replacement sim.

You can call customer service from a different device though. +44 800 079 8586