topic Re: Can't receive calls in SIM cards & Porting

Can't receive calls

AC130J — Wed, 06 Sep 2023 08:43:49 GMT

Re: Can't receive calls

AC130J — Wed, 06 Sep 2023 08:49:21 GMT

I just transferred from Vodafone and ported my number over. I can make calls and send and text messages but cannot receive either calls or text.

Unfortunately when I go through the help system it ends with them saying they will call me....err, well of course that never happens because I can't receive calls.

I saw another user with the same issue but how do I actually get through to someone to speak to?

This is maddening, I rely on my phone for business.

EE can text me but none else.

Re: Can't receive calls

Christopher_G — Wed, 06 Sep 2023 11:18:55 GMT

Hi @AC130J

Welcome to the community.

When did you port your number over to us? Are you still able to receive calls on the Vodafone SIM or has that deactivated completely now?

Chris

Re: Can't receive calls

AC130J — Mon, 11 Sep 2023 08:42:48 GMT

All sorted now.

It was a little confusing as the phone reported the correct (ported) number but obviously needed longer to complete the transfer, which took about 36 hours total for other peoples info.

Re: Can't receive calls

Katie_B — Mon, 11 Sep 2023 09:11:14 GMT

Thanks for coming back and letting us know this is resolved @AC130J.

Katie