topic Re: Unable to activate my EE eSim following Phone Repair in SIM cards & Porting

Unable to activate my EE eSim following Phone Repair

Bitcoin — Fri, 08 Sep 2023 19:08:52 GMT

Apple repaired my phone, which involved replacing the main board. Now I'm unable to activate my eSIM because I need to receive a text message on the same number.

The only way to contact EE help is via phone (which I don't have because of the issue). Furthermore there isn't a "Live Chat" function on the website and I don't have access to another phone.

Can someone please help?

Re: Unable to activate my EE eSim following Phone Repair

Northerner — Fri, 08 Sep 2023 19:27:57 GMT

Hi @Bitcoin

I believe you need to obtain another sim before you can activate an esim again.

You can connect to live chat here:

https://ee.co.uk/contact-ee/account-billing/mobile-phone

Thanks

Re: Unable to activate my EE eSim following Phone Repair

Bitcoin — Fri, 08 Sep 2023 19:30:37 GMT

Thank you.

May I suggest having a link to the chat function on the tech support part of your website please? That way it would save us (and others) lost time.

Cheers

Re: Unable to activate my EE eSim following Phone Repair

bradster — Fri, 08 Sep 2023 22:14:58 GMT

you will either need a physical SIM card and then covert to an ESIM or a QR code sent out or go to the store to scan That should work