topic Re: I’ve lost my phone and need new sim in SIM cards & Porting

I’ve lost my phone and need new sim

Alanboy1958 — Fri, 08 Sep 2023 19:28:37 GMT

Re: I’ve lost my phone and need new sim

XRaySpeX — Fri, 08 Sep 2023 19:55:40 GMT

@Alanboy1958 : You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no.

Re: I’ve lost my phone and need new sim

bradster — Fri, 08 Sep 2023 22:13:05 GMT

ring customer service and ask for a new sim to be sent as lost and they will send you a new one pre-activated

Re: I’ve lost my phone and need new sim

Leanne_T — Sat, 09 Sep 2023 06:01:51 GMT

Hi @bradster

Thanks for coming here.

Please contact our mobile care team to report the phone as lost, by calling us on +44 7953966250, and select the option for lost and stolen as @XRaySpeX and @bradster have advised.

The team will block the phone and SIM card for you and send you a replacement SIM card with the same number.

Please see our What should I do if my phone is lost or stolen? Help page for more details.

Leanne.