topic Esim deleted, cannot activate new esim in SIM cards & Porting

Esim deleted, cannot activate new esim

janestheone — Thu, 07 Sep 2023 14:29:08 GMT

I deleted my esim on iPhone by mistake when out of U.K. help bot said they’d provided new one I get error message when I try to activate on the app & don’t receive a PIN by text

Re: Esim deleted, cannot activate new esim

James_B — Thu, 07 Sep 2023 15:50:45 GMT

Hi @janestheone,

Welcome to the EE Community. 🙂

Are you still abroad? You'll need to be connected to the EE network in the UK to activate a new SIM.

James

Re: Esim deleted, cannot activate new esim

janestheone — Thu, 07 Sep 2023 16:20:26 GMT

no I’m back now

Re: Esim deleted, cannot activate new esim

James_B — Thu, 07 Sep 2023 16:23:43 GMT

That's great @janestheone

Please get in touch with Customer Care so a member of the team can activate your SIM.

Thanks

James