topic Re: Moved from Mobile BT to EE in SIM cards & Porting

Moved from Mobile BT to EE

helene605 — Thu, 07 Sep 2023 11:16:06 GMT

Hi, I switched from BT to EE not by choice but only because it seems that BT no longer offers a new package with mobile phone. Since yesterday my BT line mobile is down and I assumed EE is taking over right away. But today I have no connection so I can't call BT or EE mobile to find out why? Any one can help please ? I also can't find a way to send an email. Thank you so much

Re: Moved from Mobile BT to EE

Chris_B — Thu, 07 Sep 2023 11:28:50 GMT

@helene605 Do you have a EE sim ? Is your device unlocked to use that EE sim if you have one. Is that EE sim activated?

Send email to who ? EE customer services don’t have an email address you can use

Re: Moved from Mobile BT to EE

helene605 — Thu, 07 Sep 2023 11:50:26 GMT

mmmh. I have changed my sim card to EE few weeks ago, maybe I have to go to an EE shop to have a new one ? Thank you for your help