topic Re: New EE sim in SIM cards & Porting

New EE sim

fernyywerny — Tue, 05 Sep 2023 21:50:28 GMT

I got a new EE contract (sim only) because I moved from a different network. Got sim from a EE shop and they told me my old number would transfer across today and to put the sim in. Sim is in and I can’t send any text messages, when I call someone it says I’ve dialled an incorrect number (which is very strange cause I definitely know these numbers are my friends). Internet works so here I am.
Internet also says it may take 24 hrs for sim to work? And I only put it in maybe an hour ago so who knows.

Pretty sure the sim is activated because the EE worker said they already did it and EE shows on the bar at the top of my phone.

help please 😞

Katie_B — Wed, 06 Sep 2023 07:49:09 GMT

Thanks for coming here.

Since your post have you now got access to making calls and texts?

Katie

fernyywerny — Wed, 06 Sep 2023 10:33:28 GMT

No, I have not.

Katie_B — Wed, 06 Sep 2023 11:13:35 GMT

Do you have another line you could contact our customer care team off?

The team will have account access and can look into this further for you.

Katie

fernyywerny — Wed, 06 Sep 2023 17:36:39 GMT

Yeah I can use landline.

Katie_B — Thu, 07 Sep 2023 06:46:18 GMT

Please be sure to keep us updated here on the community @fernyywerny.

Katie