topic Re: Replacement sim not working in SIM cards & Porting

Replacement sim not working

Benbozoradi — Thu, 17 Aug 2023 15:45:07 GMT

My sim stopped working, I ordered a new one that arrived in time but it's still not working. It's been four days and I don't know what to do. I called several times I never managed to talk to a real person instead I was on hold for hours.
I need my phone for work, no one can call me, what do I do? There is no EE store in my town.

Re: Replacement sim not working

Schockwave — Thu, 17 Aug 2023 17:32:01 GMT

Hello @Benbozoradi ,

Welcome to the community,

Did you order a replacement SIM card or a new SIM card? If it was not a replacement SIM card, then you will need to activate it first.

Unfortunately, you will need to speak to them to get this sorted if it was a replacement SIM card to get this sorted. You could try using facebook or X, which was previously Twitter, they may be able to help.

Re: Replacement sim not working

Benbozoradi — Fri, 01 Sep 2023 10:16:44 GMT

No idea why the moderator marked this comment as a solution… no one could solve this issue even in your store, and after 3 SIM cards I had to switch to a different network provider.

Re: Replacement sim not working

Leanne_T — Fri, 01 Sep 2023 10:19:54 GMT

I am very sorry to hear you have switched to a different network @Benbozoradi

I have removed this solution for you.

Leanne.