topic Re: Sim still not working. in SIM cards & Porting

Sim still not working.

D-a-v-3 — Thu, 31 Aug 2023 14:50:59 GMT

Re: Sim still not working.

D-a-v-3 — Thu, 31 Aug 2023 14:52:48 GMT

EE sent me a new Sim, got it 48 hours ago, it wont work.

Expecting important calls form doctors.

EE tell me it will come on at some point.

When?!!!?

Re: Sim still not working.

Leanne_T — Thu, 31 Aug 2023 15:20:35 GMT

Hi @D-a-v-3

Thanks for coming here.

Was this a replacement SIM card or a new account with EE?

If this was a replacement, what was the reason for the new SIM?

Thanks 🙂

Leanne.

Re: Sim still not working.

D-a-v-3 — Thu, 31 Aug 2023 16:16:29 GMT

Hi, it was a new sim, I rang about something else but the fellow said i should have a new one, because the other one was from 2016.

Genuinely do need it to work. Am waiting for doctors calls. Still not working. PITA

Re: Sim still not working.

Leanne_T — Thu, 31 Aug 2023 16:18:17 GMT

Is the old SIM card still working? @D-a-v-3

Leanne 🙂

Re: Sim still not working.

D-a-v-3 — Thu, 31 Aug 2023 16:23:53 GMT

I switched it yesterday and again this morning.

Woman who called from Plymouth said when that one begins to fail, this new one will have begun to work.

But the old one isnt working now and neither is the new one.

So theres no solution except waiting?

Re: Sim still not working.

Leanne_T — Thu, 31 Aug 2023 16:25:19 GMT

The new SIM card should have registered if the old SIM is no longer working @D-a-v-3

Have you restarted the device?

Do you have any signal showing?

Leanne.

Re: Sim still not working.

D-a-v-3 — Thu, 31 Aug 2023 16:30:17 GMT

Yes restarted, full signal.

Re: Sim still not working.

Leanne_T — Thu, 31 Aug 2023 16:34:48 GMT

What happens when you make a call or send a text? @D-a-v-3

Leanne.

Re: Sim still not working.

D-a-v-3 — Thu, 31 Aug 2023 17:57:21 GMT

I nearly die, because it doesnt work, and i need to talk to my doctors. 😤

Re: Sim still not working.

Christopher_G — Fri, 01 Sep 2023 07:41:12 GMT

I'm sorry to hear that, @D-a-v-3. Are you OK?

I recommend getting in touch with our Mobile Care team so they can check everything from our side for you.

Chris