topic Changing from EE to Tesco Mobile in SIM cards & Porting

Changing from EE to Tesco Mobile

KMcG41 — Thu, 31 Aug 2023 12:44:02 GMT

Hi, I've managed to block the code after multiple times of trying to put in the unlock code using the 1st 8 numbers then last 8 numbers. What do I do now?

Re: Changing from EE to Tesco Mobile

XRaySpeX — Thu, 31 Aug 2023 11:45:09 GMT

Tap here to view your PUK code, to unblock your SIM after too many incorrect PIN attempts.

Re: Changing from EE to Tesco Mobile

KMcG41 — Thu, 31 Aug 2023 11:55:15 GMT

I've tried this but it still doesn't work

Re: Changing from EE to Tesco Mobile

Leanne_T — Thu, 31 Aug 2023 12:32:46 GMT

Hi @KMcG41

Is the device asking for a PUK code?

Do you have the Tesco SIM card or the EE SIM in the device?

Leanne.

Re: Changing from EE to Tesco Mobile

KMcG41 — Thu, 31 Aug 2023 12:40:46 GMT

Hi, I have the Tesco sim in and PUK code doesn't work. It's asking for a MCK code

Re: Changing from EE to Tesco Mobile

KMcG41 — Thu, 31 Aug 2023 12:49:00 GMT

I've put the EE sim back in and tried the PUK code, still asking for an MCK code. I'm begining to get frustrated with this.

Re: Changing from EE to Tesco Mobile

Leanne_T — Thu, 31 Aug 2023 12:59:57 GMT

Hi @KMcG41

Could you try the steps in this post Solved: Mck code how do i get it - The EE Community, does this work for you?

Leanne 🙂

Re: Changing from EE to Tesco Mobile

KMcG41 — Thu, 31 Aug 2023 13:08:36 GMT

Tried that, still doesn't work

Re: Changing from EE to Tesco Mobile

Leanne_T — Thu, 31 Aug 2023 13:33:40 GMT

Thanks for trying @KMcG41

Please get in touch with our customer care team and they will get this looked into.

Leanne 🙂