topic Re: replacement sim in SIM cards & Porting

replacement sim

Bruge — Sat, 03 Jun 2023 09:33:42 GMT

received a replacement sim but it is not clear as to how i activate it in my phone. my old sim does not work at all so i cannot receive texts etc. How do i activate my new one?

Re: replacement sim

Chris_B — Sat, 03 Jun 2023 09:45:37 GMT

@Bruge Please have a read of THIS

Re: replacement sim

Bruge — Sun, 04 Jun 2023 12:23:40 GMT

Tried this - sim has been in phone for 24hrs, shows EE Network in System/Network/internet but still cannot make/receive calls. Old sim does nit work at all, been tried at our local EE shop.

Re: replacement sim

Christopher_G — Sun, 04 Jun 2023 12:30:14 GMT

I think it would be best for you to speak to our technical support team, @Bruge

Chris

Re: replacement sim

Natasha271 — Thu, 31 Aug 2023 09:00:30 GMT

Hi @Bruge

just wondering what you did to fix this, currently going through the same thing. Even when I go to talk to ee it’s all automated voices and doesn’t solve the issue

Re: replacement sim

Leanne_T — Thu, 31 Aug 2023 09:23:16 GMT

Hi @Natasha271

You can find ways to contact us on our Mobile (ee.co.uk) page, this includes a message us option to see if the messaging team can register the SIM for you. Or, you can call us from any phone and select option 1, option 2 then account queries and let the agent know your mobile number.

Leanne.

Re: replacement sim

Natasha271 — Thu, 31 Aug 2023 10:50:16 GMT

@Leanne_T
@thank you very much it’s all sorted now

Re: replacement sim

Leanne_T — Thu, 31 Aug 2023 10:52:12 GMT

Great news @Natasha271

Thanks for letting us know 🙂

Leanne.