topic Re: Sim Card in SIM cards & Porting

Sim Card

jgoodall02 — Wed, 30 Aug 2023 22:22:19 GMT

i’m trying to activate my new sim card as my old one is broken, it’s saying it will send a pin to my old sim to activate- how can i receive the pin if my old sim is broken? i can’t even call ee directly through my phone, tried to use someone else’s but now they have a new system where you can’t speak to someone directly it’s all automated text message solutions and it assumes the problems are from the phone number of the device you’re calling from instead of my phone. so with no way to contact ee i’m stuck on what to do.

Re: Sim Card

jgoodall02 — Wed, 30 Aug 2023 23:47:08 GMT

i’m having exactly the same problem, makes no sense.

Re: Sim Card

XRaySpeX — Thu, 31 Aug 2023 00:25:54 GMT

Posted in the open:

@jgoodall02 wrote:

hello is there a number i can call to speak to a real person directly from ee instead of all the automated text nonsense. thank you

Re: Sim Card

XRaySpeX — Thu, 31 Aug 2023 00:27:01 GMT

@jgoodall02 : Try calling CS on the Freephone no. in my sig.